FAQ-LEDWIDE LIGHTING CO., LTD

FAQ

Q1: Are you a manufacturer ?

A: Yes, we are 8 years experienced manufacturer located in Shenzhen and Foshan.

 

Q2: Can we see the led dots through diffusers?

A: Yes, most of our opal and milky diffuser can’t be seen the dots. It also depends on distance from led to diffuser.

 

Q3: Does it comes with end caps?

A: Yes, but all accessories(endcap,mounting clip and others) sold seperately as per your request.

 

Q4: Can they be used for outdoor?

A: Yes, it applies to outdoor for some items, but mostly are IP44 for indoor.

 

Q5: Can I try sample order before formal order?
A: Yes, you are welcome to test sample first.

 

Q6: Do you have all profiles in stock?

A: Usually the hot sale products are in stock. As for other items, we need to check our stock status for you.

 

Q7: Can we order special length for aluminum?

A: Yes, any special length within 6 meters can be made as you need with MOQ500m. Few special design can only make max. 3m long.

 

Q8:  How about the delivery time?

A: If in stock, it needs 3-5 days. If out of stock, it needs 15 days to produce.

 

Q9: How are the items packed?

A: Standard carton box or retail package in paper tubes, wooden box/ pallet can be made upon your request.

 

Q10: How do you ship the goods?

A: We usually ship by DHL, UPS, FedEx or TNT, airline and sea shipping are also optional.

 

Q11: Can you do OEM?

A: Yes, we support OEM drawings, provide prototype in 2 weeks.

 

Q12: Do you offer guarantee for the products?

A: 5 years warranty.

 

Q13: Can we be your exclusive agent in our country?

A: Yes, once your volume is large enough then after our evaluation we can consider, currently we have agent in Israel.


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